Service Excellence Committee

Mission Statement:

“The Service Excellence Committee is committed to improving the quality of service and healthcare provided to our internal and external customers, by encouraging all employees to exhibit positivity, trust, confidence in others and respect through the use of the nine quality traits”.

* Our purpose:

The purpose of our committee is to initiate, develop, promote and instill qualities and traits in every member of our staff through the use of the “Nine Quality Traits”. The committee will lead the process of implementation of the Service Excellence Program.

* Who is the Service Excellence Programs?

The service Excellence Program is a program designed to promote high quality service to both patients and co-workers by treating each one with professionalism and respect.

* What is the Service Excellence Program?

The Service Excellence Program is a program designed to promote high quality service to both patients and co-workers through professionalism, courtesy, and respect.

* Why do we need the Service Excellence Program?

The purpose of our committee is to initiate, develop, promote and instill qualities and traits in every member of our staff through the use of the “Nine Quality Traits”. The committee will lead the process of implantation of the Service Excellence Program.

* Where should we practice Service Excellence?

NRMC employees should practice the 9 traits every where we go, whether a person is on or off the job.

The Service Excellence Program will help foster and enhance positive relationships between patients, co-workers, departments and all other individuals that we serve within our organization.

* When should we focus on Service Excellence?

Service Excellence shall be practiced at all times. Positive behavior will always be recognized.